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AnimaSystems's support is open 24 hours a day, every day:

Email: [email protected]

How do I request a withdrawal?

To request a withdrawal of the money you won you first click the button named account and then withdrawal. We ask that you request the withdrawal to the same account that you made your last deposit from. If you used Zimpler/PaysafeCard when you made your last deposit we ask you to please make the withdrawal to your bank account via Trustly.

How do I change my password?

Forgot your password? Don’t worry, we’ve all been there! To make a new password you simply click the words Forgot password? Which is located right next to the log in box. You will then receive an email with the instructions to reset your password.

How do I change my email?

If you want to update your email-address we ask you to please contact us via email and we’ll be happy to help.

How do I close my account?

If you want to close your account please contact us via email and we’ll be happy to help.

Can I make a deposit limit?

Yes, we suggest all of our player make a deposit limit. You do this by clicking on account and then limits where you can choose to set daily, weekly or monthly limit.

How do I re-open my account after I closed it?

An account that is closed indefinitely (meaning not permanently closed) can be reopened if you contact our customer service via live chat or email and we will help you.

Can I play at your casino?

If you are over 18 years old and not a resident of any of the following countries: Mauritius, Montenegro, Morocco, Namibia, Paraguay, Peru, Philippines, Puerto Rico, Serbia, South Africa, Sri Lanka, Syria, Taiwan, Thailand, Tunisia, Turkey, United States of America and other US territories, Algeria, Angola, Bolivia, Canada, China, Colombia, Costa Rica, Cyprus, Denmark, Dominica, Dominican Republic, Gabon, Grenada, Hong Kong, India, Indonesia, Iran, Iraq, Israel, Italy, Jordan, Malaysia, the UK, Spain and France, you are more than welcome to open an account at our casino.

I’m planning on making my first deposit, what are your offers/wagering requirements?

We are happy to hear that you want to make a deposit with us! You can read about our current offer and rules at this link:

Can I play your games from my phone or tablet?

Yes, of course! Our site is customized to work just as well on mobile or tablet. To visit you simply type our website-address into your web reader in your phone or tablet.

My ticket doesn’t seem to be settled correctly?

We apologize for the inconvenience, although it’s rare unfortunately mistakes like this occur when tickets are settled. Please contact our customer service with your ticket ID and we will of course help you.

Why is the game/match I want to play not available?

If the game/match you want to play is not available please contact us via our live chat or email and we will check to see if your game will come up during the day or evening.

I can’t create an account, is it only possible to have one registered account per IP?

Yes, it’s only allowed to create one game account per person/IP and households. If you already have an account, we ask that you use it and if you don’t remember your password – click Forgot Password.

My game just froze in the middle of me playing, what should I do?

Unfortunately, the games use a lot of memory in your browser. Please log out of your account, clear the cache and your cookies and then restart your browser. Your game will remember where you were so you can just log in and start it again. If this doesn’t work, please contact our customer service.

Do I have an account at your casino?

You are only allowed to have one account per person/IP and household so if you think that you might already have a registered account please contact our customer service with your full name, email and social security number and we will check it for you.

I just made an account but now I can’t log in?

It’s great to hear that you just made an account! The reason you can’t log in is probably because you haven’t activated your account yet. You do this easily with the activation link that we sent to your email address.

Why hasn’t my withdrawal been sent?

Congratulations on your win! The most likely reason to why your withdrawals hasn’t been sent is that we haven’t received all the requested documents. Please look in your inbox for an email from us and contact our customer service if you can’t find any information regarding the verification that is required.

How much is the rake in Card games?

The Rake is different depending on the game and the blind levels. For Sit & Go’s and Tournaments the rake is the number to the right of the buy-in of the game (e.g. 10+1, where 1 is the rake). For Cash games such as Hold’em Joker there is a 5% rake being taken from the pot if the hand reaches the flop or further. Max cap for 2 players is €1(blind table 0.25/0.5 cap €0.5), 3-4 players €2 (blind table 0.25/0.5 cap €1), 5-10 players €3 (blind table 0.25/0.5 cap €1.5). For 21 Heads Up, the rake being taken from the pot is 3% from blind levels up to €1 and 2% for blinds level higher than that. 21 Hold’em has the same rake as 21 Heads Up, except there is a cap at €1 on all the different blind levels since the pots tend to get higher as a result of the bets being Linear.

Responsible gambling

Online gambling can be an entertaining, exciting and profitable form of entertainment. And irrespective of whether you’ve just won a few cents at the blackjack table or a huge progressive jackpot, everyone loves a win. But it’s important to remember that you can lose as well.

As any seasoned player will tell you: The real magic of online casino lies in the thrill of playing the games, rather than their outcomes.

This is a view animasystems also subscribes to. Nevertheless, some people can lose sight of this, which in some cases can lead to addiction. If left unaddressed, this can lead to financial, personal and mental problems.

At slickbet, your wellbeing is the most important thing to us. So should you feel like limiting your gambling behavior, we offer several features to help you enjoy a safe and responsible online casino experience, such as being able to set limits yourself. Please remember, you can also contact our customer service for further assistance.

Play it safe: play with limits
One old adage you’ll hear a lot in gambling circles is to know your limits and stick to them. That means you should only gamble with what you can afford to lose, and only gamble for as long as it remains fun. This is the key to a safe online casino experience.

When you think about it, it’s pretty good advice. But it can be easy to lose sight of this in heat of the moment, so animasystems has equipped your player account with a few nifty safeguards you can configure to suit your needs and play safe.

Deposit limits: your account comes with default deposit limits, which limit the amount you can deposit per day or per week. Should you feel the need, you can lower this limit. And if you want to increase it again, you can do. However, the increase will take seven days to process.

Set deposit limits

Loss limits: if you’re worried about losing too much, you can limit the amount of money you can lose per week.
Set loss limits

Wagering limits: use wagering limits to control how much money you are able to wager per week. If you reach your limit, you’ll receive an on-screen notification.
Set wagering limits
If you want to see the session limits in action, simply sign in, set a favorable time limit, click play now and play one of our games until the message appears. Want to experience responsible gaming at slickbet? Join us now and play online casino with limits that suit your situation.

Limit increase timeframes
We don’t want you to make a decision you’ll regret instantly. So to ensure you continue to have a safe, enjoyable playing experience, limit increases and removals won’t take effect immediately:

Time-outs and self-exclusion
If you’re still concerned that your gambling is becoming a problem, you can always self-exclude yourself from slickbet. This will suspend your account while you take a breather. To help you avoid temptation during this time, we’ll be sure not to send you any marketing material.

During this time, you’ll be blocked from doing the following:

Depositing any funds
Playing any animasystems online casino games for real money
Logging into your account

Underage gambling
Gambling can have financial implications and should therefore only be enjoyed by adults.

animasystems requires its registered players to be at least 18 years of age, or the age of majority in their country of residence in the event that this is older.
To assist us with this, animasystems will check a player’s details against known third party databases to ensure customers are of age. If we suspect that you are underage, we won’t issue you with an account. No winnings will be paid out to accounts belonging to underage players.

Filtering software
Would you like to further protect yourself? Then try installing internet filtering software on your computer. These programs prevent you and others from using your computer to access online gambling sites and other online content that’s unsuitable for minors.

animasystems recommends NetNanny and CyberPatrol, although other filtering software is available.

Further assistance
Although these steps are designed to limit, or completely halt, your gambling at slickbet, you may wish to seek further assistance. If you suspect you have a gambling problem, you should consult an expert at the earliest opportunity.

There are many gambling support groups around the world who can help you regardless of whether you’re just a concerned player looking for information, or a struggling gambling addict. These include:

E-mail: [email protected]
Helpline: (+44) 0845 6000133
Phone: (+44) 020 7378 5200
Fax: (+44) 020 7378 5237
Address: 2 & 3 Baden Place, Crosby Row, London, SE1 1YW, UK

Gamble Aware
E-mail: [email protected]
Helpline: (+44) 0808 8020 133
Phone: (+44) 020 7287 1994
Fax: (+44) 020 7734 4561
Address: 35 Piccadilly, London, W1J 0DW, UK

E-mail: [email protected]
Phone: (+44) 01384 241292
Address: 114 Wellington Road, Dudley, West Midlands, DY1 1UB, UK